Introduction
We are committed to providing our customers with a positive shopping experience, including a fair and transparent return and refund policy for our metal signs. This policy outlines the terms and conditions for returning or exchanging eligible metal signs for a refund, exchange, or refund.
Eligible Items for Return
To be eligible for a return, exchange, or repair, the metal sign must meet the following criteria:
- Undamaged Condition: The metal sign must be in its original condition, free from any damage, dents, scratches, or alterations.
- Original Packaging: The metal sign must be returned in its original packaging, including all protective materials and accessories.
- Unused or Unwashed: The metal sign must not have been used or washed.
- Within Return Period: The metal sign must be returned within 30 days of the purchase date.
Initiating a Return
To initiate a return or exchange, please follow these steps:
- Contact Us: Within the 30-day return period, contact our customer service team via email or phone to initiate the return process.
- Return Authorization Number: Upon request, our customer service team will provide you with a return authorization number.
- Prepaid Shipping Label: You will be provided with a prepaid shipping label to return the metal sign.
- Secure Packaging: Properly package the metal sign using sturdy materials to ensure safe transportation. Attach the prepaid shipping label to the outside of the package.
Return Process and Refunds
- Inspection: Upon receiving the returned metal sign, our team will carefully inspect it to confirm its eligibility for return, or exchange.
- Approved Returns: If the inspection is approved, we will process a full refund to the original payment method within 5-7 business days.
- Exchange: If you request an exchange, we will send you a replacement metal sign upon receiving the returned item.
Non-Eligible Items for Return
Items that do not meet the eligibility criteria outlined above are not eligible for return, or exchange. These include:
- Custom-made metal signs: Personalized or custom-designed metal signs are not eligible for returns.
- Damaged by Customer: Metal signs that have been damaged or altered by the customer are not eligible for returns.
- Damaged during Shipping: If the metal sign is damaged during shipping, please contact us immediately to file a claim with the shipping carrier.
- Received outside of Return Window: Metal signs received beyond the 30-day return window are not eligible for returns.
Exceptions to the Policy
In exceptional cases, we may consider exceptions to the return policy. For instance, if the metal sign is found to be defective upon inspection, we will either replace it or issue a full refund.
Limitation of Liability
Our return and refund policy is subject to applicable laws and regulations. We are not responsible for any damages or losses incurred due to the return or exchange process.
Contact Us
If you have any questions or concerns regarding our return and refund policy for metal signs, please feel free to contact our customer service team. We are here to assist you and ensure your satisfaction.